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Returns Policy for Design One One

Thank you for shopping with Design One One! We want to ensure your satisfaction with our custom apparel and engraving products. If you need to return an item, please review our returns policy below:

Requesting a Return: Before making a return, you must request a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please email us at [email protected] and provide the following information:

Date of purchase

Details of the item(s) you would like to return

Reason for the return

Once you receive the RMA number, please prominently write it on the outside of the return parcel.

What Can be Returned: Most items we sell can be returned. However, please ensure that:

All returns are in their original packaging.

Items are in new and unused condition.

No noticeable wear is present on the items.

What Cannot be Returned: We do not accept returns after 30 days of receipt of purchase. Additionally, items that are not in their original packaging, have custom artwork, embroidery or engraving, or have noticeable wear, cannot be returned. Returned items must be in like-new condition to be eligible.

Return Timeframes:

Returns for a refund must be initiated within 30 days of the purchase receipt.

Returns for exchange or store credit must also be made within 30 days of receipt.

Shipping Charges: All shipping charges for returning products are the responsibility of the returnee. Design One One does not reimburse shipping charges.

How to Return Your Items:

Contact Customer Support at [email protected] to obtain an RMA number. Clearly indicate whether you prefer a replacement or a refund.

Write the obtained RMA number conspicuously on the outside of the return parcel.

Ship the package to:

Design One One - Returns
10121 Evergreen Way
#25-104
Everett, WA 98204

We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for choosing Design One One!

 

 

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    In order to use a design you must have the full rights to it. If you are unsure or have any doubts, please confirm your ownership or seek permission from the copyright owner.

    When you save a design, you are agreeing to the following terms:

    • I hold commercial rights to reproduce the design.
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      How many colors are in this design?

      You now have multiple elements making up this screenprint design

      Select the colors that appear in your design.

      You need to specify the total number of unique colors used across all the elements in your design.

      This helps us determine the pricing based on the number of colors in your design.

      • (plus white base)

      You can also specify the colors used in your design eg "Red", "Blue", "pantone 1809".

      If you dont tell us, our professional designer will work it out for you.

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        COLOR PICKERS GO HERE
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      Re-use existing screen print designs

      You have already used screen printing in this order. To avoid additional screen costs you can re-use an existing screen print design for this product.

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      You will not be able to purchase this item until all re-used screens have been updated.

      Your layout contains images that have been resized to meet the 25 megapixel limit for raster images and they may appear smaller than intended. You can avoid the raster size limit by uploading artwork in vector format when possible.

      By clicking OK, you are agreeing to accept the final product regardless of image quality. Click Cancel if you want to go back and fix the images.